Non-Emergency Transportation Services

Paladin provides a variety of transportation options to LaPorte County residents.

Paladin Transportation 

Transportation Services are now available from 6am to 6pm Monday through Friday! Paladin Transportation (formerly known as Council on Aging) provides transportation to qualifying seniors 60 years and older, and residents of La Porte County covered by Medicaid.

The continuation of this vital service would not be possible without the generous support of our community partners: REAL Services, the Health Foundation of La Porte, Franciscan Alliance, and The Michigan City Community Enrichment Corporation.

We are more than happy to accommodate reasonable modifications as needed.

We work with Indiana's Health Coverage Program (IHCP) broker Verida, as well as Modivcare and WellsTrans.  Call the member number on the back of your Medicaid Card or visit their website to arrange non-emergency medical transportation to covered medical services. Most agencies require at least two (2) business days in advance of the (Medicaid-billable) appointment date. You will be picked up by a local, Paladin driver if you are in our service area.

If you are 60+, a resident of LaPorte County, not covered by Medicaid and need a non-emergency ride please call our Paladin number 219-326-7889.

 

Title III of the Older American’s Act, and the Area 2 Agency on Aging

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Who qualifies?

Paladin's Transportation Services are designed to help qualifying senior, medically fragile and disabled residents.

This program, supported in part by Title III of the Older Americans Act and administered through Real Services, is designed for residents who are over 60 years of age and do not have other means of safe travel.

Paladin provides non-emergency medical transportation as well as trips to the grocery store, pharmacy, legal appointments and banks. Paladin may be able to help seniors who need transportation assistance for visiting a spouse who is under the long-term care of a hospital or nursing facility.

Please call our office at 219-326-7889 for more information or to schedule a ride. 

Paladin Transportation works with individuals who are covered by the Medicaid Waiver and may provide transportation disability services.

We also provide non-emergency medical transportation, known as NEMT, to LaPorte County residents covered by traditional Medicaid and do not have other means of safe travel. 

We are open Monday-Friday and available for medical appointments between 6:00 am – 6:00 pm. We may close due to inclement weather. 

Paladin is closed on the following holidays:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Friday after Thanksgiving
• Christmas Eve
• Christmas

Most of our vehicles are wheelchair accessible. If you use a wheelchair and stairs are an obstacle, you must have a ramp. Our drivers provide door-to-door service, but they are not qualified to come into your home and provide any personal care assistance. Companions are welcome to ride along and assist.

We do not charge a fee for those who qualify for our service. Please feel free to make a donation if you are able to help support the program.

Please read Paladin's policy on Reasonable Modifications.

Use this form to make your request or call us at 219-326-7889.

If your request is denied and you wish to file a complaint, please use this form.

​PUBLIC NOTICE OF RIGHTS UNDER TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 ​PALADIN, INC.

Paladin operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Paladin.

Paladin's Title VI Plan is available here.

For more information on Paladin's civil rights plan and the procedures to file a complaint, contact the Compliance Department of Paladin at 219-874-4288 or email Compliance at compliance@paladin.care. You may also visit our office at 4315 East Michigan Blvd., Michigan City, Indiana 46360.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint at the address below.

Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator East Building, 5th Floor – TRC 1200 New Jersey Avenue, SE Washington DC 20590

If information is needed in another language or alternate format, contact Paladin's Compliance Department at 219-874-4288, extension 1138 or email compliance@paladin.care, Subject: Compliance Title VI

AVISO PÚBLICO DE DERECHOS BAJO EL TÍTULO VI DE LA LEY DE DERECHOS CIVILES DE 1964 PALADIN, INC.

 

​Paladin opera sus programas y servicios sin distinción de raza, color u origen nacional de acuerdo con el Título VI de la Ley de Derechos Civiles de 1964. Cualquier persona que crea que ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el Título VI puede presentar una queja con Paladín.

El Plan Título VI de Paladin está disponible aquí.

Para obtener más información sobre el plan de derechos civiles de Paladin y los procedimientos para presentar una queja, comuníquese con el Departamento de Cumplimiento de Paladin al 219-874-4288 o envíe un correo electrónico a Cumplimiento a compliance@paladin.care. También puede visitar nuestra oficina en 4315 East Michigan Blvd., Michigan City, Indiana 46360.

Un reclamante puede presentar una queja directamente ante la Administración Federal de Tránsito presentando una queja en la dirección a continuación.

Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator East Building, 5th Floor – TRC 1200 New Jersey Avenue, SE Washington DC 20590

​Si necesita información en otro idioma o formato alternativo, comuníquese con el Departamento de Cumplimiento de Paladin al 219-874-4288, extensión 1138 o envíe un correo electrónico a compliance@paladin.care, Asunto: Cumplimiento del Título VI

 

Statement on Transportation

Paladin strives to provide equal access to people that utilize the transportation service. All reasonable accommodations/modifications will be made.

Passengers are permitted to ride with adaptive equipment, including oxygen, provided the equipment can be secured properly and does not take up more than the space of two seats.

Personal care assistants, caregivers and/or companions are permitted to ride along. When available and scheduled in advance, children requiring a five-point harness may ride in our specialty van. 

Service animals are permitted in all Paladin vehicles when fitted with a proper harness. The animal must remain at the passenger’s side at all times, and the passenger must always be in control of the animal. Proof of certification is not required.

For the safety of all passengers, the use of seatbelts is required during transport.

Wheelchairs must be secured using the Q’Straint system that is installed in the vehicle.

A passenger may be asked to transfer to a seat if his wheelchair cannot be safely secured using the Q’Straint system.

Looking for other travel options?

Call the numbers below, or view the following resource links for assistance.

Yellow Cab: 219-879-8999
Ride with Care: 855-473-7568

Transporte

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MC Transit

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