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Paladin is dedicated to providing excellent service and maintaining healthy relationships in the communities we serve. Any member of the community is entitled to express concerns regarding their interactions with Paladin. We have a procedure for handling the submission of concerns to ensure that they are handled as efficiently and effectively as possible.
General concerns may be submitted in writing to:
Paladin, Inc.
ATTN: Corporate Compliance Officer
4315 E Michigan Blvd.
Michigan City, Indiana 46360
compliance@paladin.care
This is how your submission will be handled:
1. You will receive acknowledgement of your submission either by telephone or in writing within 2 days of receipt.
2. If the nature of your concern is regulated by state or federal statute, Paladin will follow the required procedure to resolve the issue. Otherwise, your concerns will be directed to the appropriate member of our management team, and you should expect someone to contact you
within 10 days to discuss a resolution.
3. If the issue cannot be resolved to your satisfaction within 30 days from the acknowledgement that it was received, a written account of your complaint along with all attempts at resolution, will be forwarded to Paladin’s CEO. All parties agree that the decision of the CEO will be considered a final resolution. However, if further actions is necessary,
4. A complainant may contact Real Services or FSSA (Family and Social Services Administration) if the issue is not resolved through the 1-3 process to their satisfaction.